blog
- How AI changed what I can build From a Discord image bot to personal software, AI changed the projects I am willing to take on.
- Asking for the access you need Getting support access to the data lake and codebase took specific requests, useful investigations, and engineering’s trust.
- Negative maintenance Fast answers close tickets. Removing the cause makes the next ticket less likely, and that's how support grows slower than the company.
- Your support team should be writing code Support can turn investigations into code changes. Engineering review ensures code quality and service reliability.